Delivering Happiness

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delivering happiness

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delivering happiness

By: Tony Hsieh

Brand: mph

SKU: 9781455508907

Weight: 0.5 kg

Available Qty: 2

RM 44.90

More Options

Description

You want to learn about the path that we took at Zappos to get to over $1 billion in gross merchandise sales in less than ten years. You want to learn about the path I took that eventually led me to Zappos, and the lessons I learned along the way. You want to learn from all the mistakes we made at Zappos over the years so that your business can avoid making some of the same ones. You want to figure out the right balance of profits, passion, and purpose in business and in life. You want to build a long-term, enduring business and brand. You want to create a stronger company culture, which will make your employees and coworkers happier and create more employee engagement, leading to higher productivity. You want to deliver a better customer experience, which will make your customers happier and create more customer loyalty, leading to increased profits. You want to build something special. You want to find inspiration and happiness in work and in life. You ran out of firewood for your fireplace. This book makes an excellent fire-starter.
More Details

Bahasa : Bahasa Inggeris

Format : Kulit Nipis

Saiz : 21cm x 6cm x 13cm

Halaman : 246 m/s

Jenis Kertas : Kuning

Kondisi : Baharu (Hitam Putih)
Return & Exchange Policy
At Empayar Buku, your satisfaction is our priority. We believe in our products and we hope you are having a positive experience with us!

Can I make an exchange?

Yes, exchange can be made within 7 days after purchased date from our physical store / online shop or within 7 days after you have received your item(s) for online purchase. (*subject to stock availability)

Term & conditions:
1. Only normal-priced item(s) are eligible for exchange. Shipping cost are borne by customers and we are not responsible for the returned item until it reach us.
2. Sale item(s) are NOT eligible for exchange. If customers insist to exchange sale item, customers have to pay the price difference between sale price and normal price.
3. Item(s) must be in their original condition – unaltered, unworn and unwashed with tag attached and in the original packaging. Items will be inspected once received.
4. Customers are allowed to exchange one time only to different size or colour (same design only).
5. Damaged/wrong/faulty items can be exchanged within 7 days. Any lateness will not be entertained and item(s) will be returned back to customers.
6. Wrong washing, storing or ironing method which may cause product damage will not be entertained.
Can I receive a refund?
1. Strictly NO REFUND, but customers are able to exchange normal-priced item(s).
2. Refund is only eligible if the purchased item is out of stock.
3. No refund on any defective items. We will do exchange only.
4. No refund on change of mind (not liking the item). But, we are willing to help on you on exchange.

Description
More Detail

You want to learn about the path that we took at Zappos to get to over $1 billion in gross merchandise sales in less than ten years. You want to learn about the path I took that eventually led me to Zappos, and the lessons I learned along the way. You want to learn from all the mistakes we made at Zappos over the years so that your business can avoid making some of the same ones. You want to figure out the right balance of profits, passion, and purpose in business and in life. You want to build a long-term, enduring business and brand. You want to create a stronger company culture, which will make your employees and coworkers happier and create more employee engagement, leading to higher productivity. You want to deliver a better customer experience, which will make your customers happier and create more customer loyalty, leading to increased profits. You want to build something special. You want to find inspiration and happiness in work and in life. You ran out of firewood for your fireplace. This book makes an excellent fire-starter.

Bahasa	: Bahasa Inggeris
Format	: Kulit Nipis
Saiz	: 21cm x 6cm x 13cm
Halaman	: 246 m/s
Jenis Kertas	: Kuning
Kondisi	: Baharu (Hitam Putih)

More Detail

Bahasa	: Bahasa Inggeris
Format	: Kulit Nipis
Saiz	: 21cm x 6cm x 13cm
Halaman	: 246 m/s
Jenis Kertas	: Kuning
Kondisi	: Baharu (Hitam Putih)

Return & Exchange Policy

At Empayar Buku, your satisfaction is our priority. We believe in our products and we hope you are having a positive experience with us!

Can I make an exchange?

Yes, exchange can be made within 7 days after purchased date from our physical store / online shop or within 7 days after you have received your item(s) for online purchase. (*subject to stock availability)

Term & conditions:

Only normal-priced item(s) are eligible for exchange. Shipping cost are borne by customers and we are not responsible for the returned item until it reach us.
Sale item(s) are NOT eligible for exchange. If customers insist to exchange sale item, customers have to pay the price difference between sale price and normal price.
Item(s) must be in their original condition – unaltered, unworn and unwashed with tag attached and in the original packaging. Items will be inspected once received.
Customers are allowed to exchange one time only to different size or colour (same design only).
Damaged/wrong/faulty items can be exchanged within 7 days. Any lateness will not be entertained and item(s) will be returned back to customers.
Wrong washing, storing or ironing method which may cause product damage will not be entertained.

Can I receive a refund?

Strictly NO REFUND, but customers are able to exchange normal-priced item(s).
Refund is only eligible if the purchased item is out of stock.
No refund on any defective items. We will do exchange only.
No refund on change of mind (not liking the item). But, we are willing to help on you on exchange.

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