At Empayar Buku, your satisfaction is our priority. We believe in our products and we hope you are having a positive experience with us!
Can I make an exchange?
Yes, exchange can be made within 7 days after purchased date from our physical store / online shop or within 7 days after you have received your item(s) for online purchase. (*subject to stock availability)
Term & conditions:
- Only normal-priced item(s) are eligible for exchange. Shipping cost are borne by customers and we are not responsible for the returned item until it reach us.
- Sale item(s) are NOT eligible for exchange. If customers insist to exchange sale item, customers have to pay the price difference between sale price and normal price.
- Item(s) must be in their original condition – unaltered, unworn and unwashed with tag attached and in the original packaging. Items will be inspected once received.
- Customers are allowed to exchange one time only to different size or colour (same design only).
- Damaged/wrong/faulty items can be exchanged within 7 days. Any lateness will not be entertained and item(s) will be returned back to customers.
- Wrong washing, storing or ironing method which may cause product damage will not be entertained.
Can I receive a refund?
- Strictly NO REFUND, but customers are able to exchange normal-priced item(s).
- Refund is only eligible if the purchased item is out of stock.
- No refund on any defective items. We will do exchange only.
- No refund on change of mind (not liking the item). But, we are willing to help on you on exchange.
